Terms of service

Last updated: 22 September 2026. These terms apply to emergency diagnosis and repair services supplied by NIGMA LTD. as SiteRescueNow.

Service provider: NIGMA LTD., UIC 202937874, 13 Yundola Str., 1505 Sofia, Bulgaria.

1. The $89 Emergency Diagnosis

The $89 payment purchases a time-sensitive diagnostic service. It includes human review of the reported issue, written findings based on the information and access available, and a recommended next step. It does not include repair work, third-party charges, software licences or a guarantee that a particular platform will reverse a decision.

2. Repair work

Where a repair can be defined, we send a written scope, price and estimated timeframe before starting. Repair work begins only after you approve that quote and any required payment. The diagnosis payment is credited in full against an approved SiteRescueNow repair quote.

3. Access and security

Do not send passwords, recovery codes, card details or API keys by email or through the case form. We may request a temporary user account or a secure one-time secret after a case is accepted. You are responsible for confirming that you are authorised to grant access to the affected systems.

4. Limits

We do not guarantee outcomes controlled by third parties, including hosting companies, domain registrars, payment providers, Google, Meta or other platforms. We may decline work that is outside our skills, access, legal obligations or safe operating scope.

5. Consumer rights

This service is designed for business customers. If you contract with us as a consumer, any statutory consumer rights that apply to you remain unaffected. By requesting immediate diagnosis, you ask us to begin the service before the end of any applicable cancellation period.

6. Contact

Questions about these terms: help@siterescuenow.com.