Payment does not complete
Customers see an error, return to the cart, get stuck on a loading state or cannot move from checkout to payment.
Checkout & payment repair
When customers cannot pay, find the break in the purchase path.
A checkout problem can come from the website, cart logic, payment provider settings, order handoff, email confirmation or conversion tracking. SiteRescueNow begins by locating the likely failure path, then explains the repair decision before any repair work starts.
Do not test with real card details or repeatedly change payment settings while the cause is unknown.
Keep a record of the affected product, the exact step where the customer gets blocked, the error message and the approximate time the problem began.
Symptoms worth checking quickly
Problems that can stop paid traffic from becoming revenue.
Orders or emails disappear
Payment may be accepted but the order record, stock update, receipt or business notification does not arrive where expected.
Tracking no longer matches reality
Campaign platforms, analytics or purchase events report no conversions, duplicates or incorrect values after a change.
The diagnostic route
Evidence before a repair recommendation.
Review the path
We use the reported evidence to identify the affected product, visitor route, payment step and expected result.
Find the likely handoff
We check the connection between website, checkout, payment provider, order system, email and tracking where relevant.
Approve the repair
You receive written findings and, if the repair can be defined, its price and timeframe before repair begins.
What to include
Make the first report useful without sharing sensitive access.
Include the website URL, product or service involved, the customer-facing error, the time it began, recent changes and a screenshot if available. Do not send passwords, card data, recovery codes or API keys by email.
Start the diagnosis
Get a documented checkout finding before committing to repair work.
The $89 Emergency Diagnosis includes human review and is credited in full if you approve a SiteRescueNow repair quote.
Start the $89 diagnosis →